Cancellation and Refund

At Air CHG, we strive to provide our customers with clear and transparent information regarding our refund policies. As a travel agency, our services include scheduling holidays and vacations, with a primary focus on air travel bookings, hotel reservations, holiday packages, and car rentals.

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Hotel Bookings

Refunds for hotel bookings are governed by the refund policy of the specific hotel property. Once a hotel reservation is confirmed, we will send an email detailing the hotel's cancellation and refund policy. Please review these terms carefully as they vary from one hotel to another.

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Air Travel Bookings

Refunds for air travel bookings depend on the airline and the type of ticket purchased. Each ticket type—whether basic economy, economy, or business class—has its own refund policy set by the airline. We will provide the airline's specific refund policy at the time of booking, and this information will be included in your booking confirmation email.

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Holiday Packages and Car Rentals

Refund policies for holiday packages and car rentals are determined by the respective service providers. We will communicate these policies to you at the time of booking, ensuring you have all the necessary information regarding cancellations and refunds.

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General Guidelines

Immediate Communication: All relevant refund policies will be shared with you immediately after your booking is confirmed.

Policy Adherence: Refunds will be processed according to the policies of the respective service providers (hotels, airlines, etc.

Customer Support: For any questions or further clarification regarding refund policies, please contact our customer support team.

We are committed to ensuring our customers have a clear understanding of the refund policies applicable to their bookings. Thank you for choosing Air CHG for your travel needs.