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Privacy Policy

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At Air CHG Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website and services. By using our website, you agree to the terms outlined in this policy.

 

1. Information We Collect

We collect different types of information depending on your interactions with our website and services, including but not limited to:

  • Personal Information: Name, email address, phone number, billing address, and payment information when you make a booking or contact us for inquiries.

  • Travel Information: Flight details, hotel bookings, itinerary preferences, and other relevant travel information required for providing our services.

  • Technical Information: IP address, browser type, operating system, device information, and browsing activity to help improve our website and services.

  • Communication: Information you provide when communicating with us, including emails, phone calls, or via online forms.

 

2. How We Use Your Information

We use the information collected for the following purposes:

  • Processing Bookings and Payments: To confirm and process your travel reservations, manage payments, and provide customer support.

  • Communication: To send you booking confirmations, updates, receipts, and respond to your inquiries.

  • Marketing: With your consent, we may send promotional emails, special offers, or newsletters. You can opt out of these communications at any time.

  • Website Improvement: To improve our website’s functionality, user experience, and security by analyzing user behavior and technical data.

  • Legal Compliance: To comply with applicable laws, regulations, and legal requests related to your transactions and interactions with our services.

 

3. How We Share Your Information

We may share your personal information in the following situations:

  • Third-Party Service Providers: With trusted third-party vendors, including airlines, hotels, and payment processors, to fulfill your travel bookings and process payments. These vendors are required to protect your information and use it only for the services they provide to us.

  • Marketing Partners: With third-party marketing agencies who manage our digital marketing campaigns (e.g., Google, Facebook, Bing) to generate leads and measure campaign effectiveness.

  • Legal Obligations: If required by law or to protect our rights, we may disclose your information to government authorities or legal representatives.

  • Business Transfers: In the event of a merger, acquisition, or sale of our company, your personal information may be transferred as part of the transaction.

 

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand website usage patterns, and provide personalized content.

  • You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.

 

5. Data Security

We are committed to safeguarding your personal information. We implement appropriate security measures, including encryption and secure servers, to protect your data from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

6. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once we no longer need your information, it will be securely deleted or anonymized.

 

7. Your Rights

You have the right to:

  • Access and Review: Request access to the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete personal information.

  • Deletion: Request the deletion of your personal information, subject to legal and contractual restrictions.

  • Opt-Out: Opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at info@airchg.com

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend that you review their privacy policies before providing any personal information.

 

9. Children's Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

 

10. International Data Transfers

If you are located outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the U.S. and other jurisdictions, as necessary.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the updated Privacy Policy will include the “Effective Date” at the top. Continued use of our website and services constitutes acceptance of any changes.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at info@airchg.com

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